Care Opinion
If you’ve experienced health or social care recently, either as a patient yourself or as a carer or friend of someone else, please tell us how it was. What was good? What could have been better?
Your story will be handled confidentially by the non-profit service Care Opinion. Your story may appear (without your name) on their website. Care Opinion asks the health service to respond to the feedback you share, but does not reveal your identity.
This service is independent of Angus Health & Social Care Partnership and NHS Tayside. For more information about Care Opinion and how your story is handled, visit www.careopinion.org.uk.”
Compliments
If you are pleased with the service(s) you have been provided with and you would like to share your experience with us, please get in touch. You can send us an email at tay.angushscp@nhs.scot or telephone 01307 492560.
Complaints
Angus Health and Social Care Partnership is committed to providing high quality care and treatment to people in our communities through the delivery of safe, effective and person-centred care. We understand that sometimes things go wrong. If you are dissatisfied with something we have done, or have not done, please tell us and we will do our best to put things right.
We take all concerns brought to our attention very seriously, and we value your feedback. We will use your feedback to thoroughly review any issues raised in an effort to improve and make changes and improvements to our services.
The Angus Integrated Joint Board (IJB) was established in April 2016 in response to the Public Bodies Joint (Joint Working) (Scotland) Act 2014. NHS Tayside and Angus Council have delegated services and functions which are to be integrated and delivered by the IJB.
Angus Health and Social Care Partnership (AHSCP) is governed by the IJB and is legally required to deliver these delegated services and functions on behalf of the IJB.
The services which Angus Health and Social Care Partnership deliver are delegated by two Partner Organisations:
- NHS Tayside (Healthcare)
- Angus Council (Social Care)
Do I complain to NHS Tayside, Angus Council or Angus HSCP?
Angus HSCP don’t have an ‘integrated’ Complaints Handling Procedure.
You should submit your complaint via NHS Tayside or Angus Council
We have an internal team within Angus HSCP who oversee all complaints regarding AHSCP which are submitted via NHS Tayside and Angus Council.
Where you submit your complaint to is determined by which Partner Organisation has delivered your care experience.
It is important that you submit your complaint via the correct organisation’s process; this can reduce the likelihood of experiencing a delay in receiving a response to your complaint.
What are the Angus Council and NHS Tayside Complaints Processes?
If your complaint is in relation to Angus Council Social Care Services, you can complain by:
- Speaking to the person you normally deal with in social work, or to their manager.
- Complete an online form.
- Telephone: ACCESSLine on 03452 777 778.
- Visit in person at one of our Council Offices.
- Write to Angus Council: Legal & Democratic Services, Angus House, Orchardbank Business Park, Forfar, DD8 1AN.
- Email: chiefexec@angus.gov.uk
If your complaint is in relation to NHS Tayside Health Care Services, you can complain by:
- Writing to NHS – NHS Tayside Patient Experience Team, Ninewells Hospital, Dundee, DD1 9SY
- Telephone: 0800 027 5507 (freephone)
- Email: tay.feedback@nhs.scot
How do I know which Organisation to Complain to?
If you are unsure if your complaint relates to an AHSCP service delivered by Angus Council or NHS Tayside, please see the list below detailing where each service sits within the partnership:
Angus Council Social Care Services
- Adult and young unpaid carer support services
- Adult Support and Protection
- Reablement, adaptations and telecare
- Drug and Alcohol Services
- Care and support for adults with physical and learning disabilities
- Care at home services
- Community mental health services
- Social care services provided to adults and older people
- Respite provision
NHS Tayside Health Care Services
- Community based Allied Health Professionals
for example:- Occupational Therapy
- Physiotherapy
- Community Hospital Inpatient Services
- Community Pharmacists
- District Nursing Services
- Minor Injury and Illness Services
- Palliative Care
- Angus Primary Care
- Services to promote public health and improvement
- Community Learning Disability Services
Some Health Services are also organised Tayside-wide, with a nominated HSCP leading the service (Angus, Dundee or Perth and Kinross).
Angus Health and Social Care Partnership are also responsible for hosting the following NHS Tayside Services:
- Locality Pharmacy
- Primary Care (excluding NHS Board administrative, contracting and professional advisory roles)
- GP Out of Hours
- Forensic Medical and Custody Healthcare Services
- Continence Service
- Speech and Language
Any complaints in relation to the additional services listed above should also be submitted via the NHS Tayside Complaints Handling Procedure.
